Return & Refund Policy
Effective Date: July 2026
At Regal Leather and Luggage, we want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions and process for returning eligible leather goods, luggage, bags, and accessories purchased through our website.
By placing an order with us, you acknowledge the return conditions described below. Nothing in this policy limits rights available to you under applicable law.
1. Eligibility for Returns
Unless otherwise stated, eligible products may be returned if they are:
- Unused and in their original condition
- In their original packaging where applicable
- Returned with original tags attached
- Returned with all included straps, keys, locks, accessories, and other components where applicable
- Not customized, personalized, or altered
- Returned within the applicable return period stated at the time of purchase
Products that have been used, cleaned or treated, altered, damaged through customer use, or otherwise made unsuitable for resale may not qualify for a refund.
For luggage, signs of use may include worn wheels, scuffed surfaces, damaged handles, or marks from travel. For leather goods, signs of use may include stains, scratches, odors, or wear caused after delivery.
2. Items That May Not Be Eligible for Return
Certain products may not be eligible for return, including:
- Clearance or final-sale items identified as such before purchase
- Customized, monogrammed, or personalized products
- Products that have been altered
- Used items or items showing signs of wear
- Products damaged after delivery through customer use
- Products specifically identified as non-returnable before purchase
These exclusions apply where permitted by applicable law and do not remove any applicable rights concerning defective or incorrectly supplied goods.
3. Return Request
To request a return, please contact us before sending any merchandise back.
Please provide:
- Your name
- Order number
- Email address used for the purchase
- Product you wish to return
- Reason for the return
- Photographs or other information when requested
Do not send merchandise back without first receiving return authorization and shipping instructions from us.
4. Return Shipment Address
Once your return has been approved, follow the shipping instructions provided by our team.
Unless otherwise instructed, approved returns should be shipped to:
FullStack Fulfillment
8575 Somerset Dr. Suite A
Largo, FL 33773
United States
Please wait for return instructions before shipping your package. Our Los Angeles business address is not the designated return shipment address.
5. Return Shipping Costs
Customers are generally responsible for return shipping costs for change-of-mind returns.
If you receive an item that is defective, damaged, or incorrect, contact us before arranging return shipping so that we can provide instructions and determine the appropriate resolution.
Original shipping charges are generally non-refundable for change-of-mind returns, unless otherwise required by applicable law.
We recommend using a trackable shipping service and retaining your shipping receipt until your return has been processed.
6. Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible.
We may request photographs, order information, or other documentation to evaluate the issue.
If the claim is approved, we may provide a replacement, refund, or other appropriate resolution, subject to applicable law.
7. Refunds
Once an eligible return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will generally be issued to the original payment method.
Refund processing times may vary depending on the payment provider or financial institution.
A refund may not be issued until the returned merchandise has been received and inspected, except where otherwise required by applicable law.
8. Partial or Denied Refunds
Where permitted by applicable law, a refund may be reduced or denied if:
- The product is not in its original condition
- The product has been used or shows signs of wear
- Required tags have been removed
- Included parts or accessories are missing
- The product has been altered, customized, or personalized
- The product has been damaged after delivery through customer use
- The return is requested outside the applicable return period
- The product is otherwise excluded under this policy
If a refund is reduced or denied, we will explain the reason.
9. Exchanges
Where available, eligible products may be exchanged subject to product availability and the requirements of this policy.
If the requested replacement item is unavailable, we may offer another appropriate resolution, including a refund where applicable.
Please contact us before returning an item for exchange.
10. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
Orders that have already been processed, shipped, or transferred to the shipping carrier may not be eligible for cancellation and may instead be subject to this Return & Refund Policy.
Cancellation of customized or personalized orders may not be possible once production has begun, where permitted by applicable law.
11. Shipping Delays and Lost Packages
Shipping times are estimates and may be affected by shipping carriers, customs processing, weather conditions, holidays, or other events.
Customers should use available tracking information to monitor shipments.
If a package appears to be lost or significantly delayed, contact us so that we can investigate with the shipping carrier and determine the appropriate next steps.
Nothing in this section limits any rights or remedies available under applicable law.
12. Refund Timing
Once an approved refund has been issued, the time required for the funds to appear in your account depends on your payment provider or financial institution.
If you have received confirmation that a refund was issued but do not see the funds after your provider’s expected processing period, please contact your payment provider. You may also contact us if additional assistance is needed.
13. Changes to This Policy
Regal Leather and Luggage may update this Return & Refund Policy from time to time to reflect changes in our business practices, products, or applicable legal requirements.
Updates will be posted on this page with a revised effective date. The return policy presented at the time of purchase will apply to that order, subject to applicable law.
14. Contact Us
If you have questions regarding returns, refunds, or exchanges, please contact us:
Regal Leather and Luggage
Business Address:
5482 Wilshire Blvd #226
Los Angeles, CA 90036
United States
Return Shipment Address — Prior Authorization Required:
FullStack Fulfillment
8575 Somerset Dr. Suite A
Largo, FL 33773
United States
Phone: (855) 322-8049
Email: info@regalleatherandluggage.com
Website: https://regalleatherandluggage.com